Payment Information

All prices shown include product price and product GST and shipping. Payment provider charges are included in the price shown. The express shipping cost will be shown separately in addition to the product cost at the time of purchase.

Methods of Payments accepted?

Credit Card or Debit card

PayTM UPI payment

GPay Mobile payment

NEFT/RTGS direct bank transfer

COD

1. Credit Card or DebitCard

RazorPay or PayUMoney payment processor companies are used for the Credit card processing. Both RazorPay and PayUMoney provide very secure payment option for processing customer card payments. Customer will have to provide credit card number, CVC, expiry details for payment processing.

Card payment is the most preferred way for payment handling for SuRCLe as the payment directly handled electronically and easily traceable. Orders are automatically begun processing mode through this payment option. In case of returns and refunds, full or partial payment refunded to the same account from which the payment was done based on the order fulfilment position.

Payment processing providers:

                RazorPay

                PayUMoney

Charges for using this payment method?

                All payment method charges are included in the product charges.

                No additional charges levied for using this payment method.

How is the payment processed in case of refunds?

                                Refunds are issued back to the same card account used at the time of purchase.

No refund charges are levied to the customer.

                                SuRCLe will bear the charges levied by the RazorPay or PayUMoney gateway.

  1. PayTM UPI payment

This is the second most preferred payment option for SuRCLe.

The order amount paid is confirmed and orders are set to processing manually by SuRCLe finance person on payment confirmation. Maximum duration for payment confirmation is 1 day over the weekend. On weekdays office hours payment confirmation is done immediately and orders are started processing immediately.

In case of returns and refunds, payment refunded to the same PayTM account from which the payment was done. In case of order return or refund, full or partial refund is done to the same UPI account from which payment is received based on the order fulfilment condition.

                                Charges for using this payment method:

                                                All payment method charges are included in the product charges.

                                                No additional charges levied for using this payment method.

                                                Customers will use the QR code to scan and make the payment transfer.

                                How is the payment processed in case of refunds?

                                                Refunds are issued back to the same PayTM account used at the time of purchase.

                                                No refund charges levied to customer for using this payment method.

  • GPay Mobile Payment

GPay is the third most preferred payment option for SuRCLe.

The order amount paid is confirmed and orders are set to processing manually by SuRCLe finance person on payment confirmation. Maximum duration for payment confirmation is 1 day over the weekend. On weekdays office hours payment confirmation is done immediately and orders are started processing immediately.

In case of returns and refunds, payment refunded to the same GPay account from which the payment was done. In case of order return or refund, full or partial refund is done to the same UPI account from which payment is received based on the order fulfilment condition.

                                Charges for using this payment method:

                                                All payment method charges are included in the product charges.

                                                No additional charges levied to customer for using this payment method.

Customers will use the QR code to scan and make the payment transfer.

                                How is the payment processed in case of refunds?

                                                Refunds are issued back to the bank account provided by the customer.

                                                No refund charges levied to customer for using this payment method.

  • NEFT/RTGS Direct Bank Transfer – Bank Payments

Orders can be placed online, and payment can be transferred to the SuRCLe bank account via NEFT. SuRCLe has ICICI and HDFC bank accounts. Bank account details are provided once the NEFT payment method is selected. This payment is ideal when the customer is in direct communication with the SuRCLe sales personal for bulk orders. Processing begins after confirmation from the SuRCLe sales personnel.

                                Charges for using this payment NEFT/RTGS bank transfer?

                                                All payment method charges are included in the product charges.

                                                Customer bank may charge for the transfer which is customer responsibility.

                                                No additional charges levied to customer for using this payment method.

                                How is the payment processed in case of refunds?

                                                Refunds are issued back bank account used by the customer for purchase.

                                                No refund charges levied to customer for using this payment method.

  • COD

SuRCLe accepts COD payments to select locations only. Not all locations are supported by our courier partners. Once a COD order is placed, our SuRCLe salesperson will call the customer for order confirmation over the phone. Once the COD confirmation is given, the order is processed and sent via our shipping partners.

SuRCLe reserve the right to decline COD orders as some pin codes are not serviced by our courier partners.

                                Charges for using this payment COD:

                                                COD additional charges are INR 90 will be included in the shipping charges. COD charges flat regardless of the shipping location and product weight.

                                How is the payment processed in case of refunds?

                                                Refunds are issued to the bank account given by the customer at the time of refund.

                                                The buyer will have to bear the charges for shipping the product back to SuRCLe in case of a refund.